CB22 Airport Cars(operator), is a sole trader not a private limited company. We value all our customers and offer an equality and customer satisfaction service under the equality act (2010) and on the availability of our vehicles and drivers.
We are a private hire vehicle service that every journey must be made through the operator, not with drivers.
All bookings must be made by contacting the operator via phone on 01223 667 607 / 07907713005 or writing an email on info@cb22airportcars.com. Or via our website booking at www.cb22airportcars.com.
We are mainly involved in long journeys such as airport transfer and other long distance transfers or hourly booking and chauffeuring but customers still have the option to customise the journey with agreeing to the journey fare. CB22 Airport Cars have a minimum journey fare but not a maximum.
To hold a valid booking,
We are sending a booking confirmation with a specific CB22 airport Cars booking confirmation format to the email or as a text to the customer. Booking confirmation includes the operators contact information, the leading passenger’s name and contact number, date and time of the journey request for, collection and destination address, number of passengers and luggage and type of the vehicle requested by the customer and the fare for the agreed journey. So that customers can recheck all the information provided and received by the operator is correct. If any information is incorrect of booking confirmation, it is a customer’s responsibility to inform the operator prior to the journey with ample.other wise operator is not responsible for the journey with wrong information.
If there is no booking confirmation there will be no booking responsible from the operator.
When a customer has a valid booking confirmation, the operator will send an email or a text before the journey with information of the driver and vehicle.
Cancellation and amendment to journey– Customer must inform directly to the operator regarding cancellation. In the event of a Cancellation there may be a cancellation fee up to 100% of the fare if the driver has made his way to the customer collection point.
Adding an additional way point to the journey or changing the destination or collection address– customers must inform the operator regarding complete journey to get the agreed journey fare. If a customer needs to change the destination or collection address with short notice. There will be an additional fee relating mileage that vehicle has to make to reach the passenger or passengers. additional mileage to the amended collection point will start counting from the collection address of the first booking confirmation. Same as additional collection points will add an additional fee relating to additional mileage.
Operator or the driver may refuse to do additional way points if not agreed prior to the journey. It happens if the driver already booked for another journey within the time which is going to be spent during additional way-points.
In an event if the vehicle cannot reach the passenger to the agreed time- we are informing the customer regarding if there is a delay of the vehicle’s arrival to the collection point. If the customer is not happy to wait, the customer has the option to cancel the journey that we will refund the fare in full.
Canceled journey by operator– Cancellation from the operator, journey fare will be fully refundable. The operator is not responsible or liable to arrange a vehicle for the customer after the journey has been canceled.
If any of our vehicles arranged for the journey has a mechanical issue or driver with a medical issue on the way or any other issue prior to the journey or during the journey, the operator may arrange another available driver to continue the journey unless the customer is happy to arrange the journey by their side. operator may have to find the nearest and available registered private hire service that can get the customer to the destination if there are no available drivers from CB22 Airport Cars.
In an event delayed to arriving at destination- The operator gives any advice on journey time in good faith but does not guarantee the completion of any journey in any specific time and will not be liable for loss delay or inconvenience caused by the actual time of the journey. Operator or driver is not responsible or liable for any loss of the customer that they occur at a delay of arrival to destination. It can be caused due to traffic conditions on the road weather or road closure, vehicle breakdown etc.
In t even of delayed flight- If without a pre arrangement, First hour after the flight landing ( Agreed flight arrival time or agreed meeting time according to the booking confirmation) is free, After the first hour, there will be a driver waiting charge adding in to the fare ( £30 per hour) this will be divided into 15 minutes parts to calculate the fee.
If the client has requested the driver to drive in to the meet and greet car park as soon as the flight arrives, there will be additional parking charge will be adding in to the fare ( Parking charges are variable depending to airport to airport)
Maximum waiting time for an assigned driver is 3 hours form the agreed pick up time, After that job will mark as no show and the full fare with the waiting charges will be charged, unless alternative pre arrangement in place.
After the job is marked as no show, we will inform the client by a text, call or an email.
In the event of soiling or damaging to a vehicle– The customer is responsible for any damage or soiling caused to the vehicle by any passenger for the duration of the hire. A minimum surcharge of £80 will be made if the vehicle is damaged or soiled. This surcharge is payable to the driver upon demand. If the extent of the damage or soiling is such that the vehicle is out of service for any period of time the operator may in its absolute discretion surcharge the hirer a minimum of £400 per day or part of a day for which the vehicle is out of service. Any such surcharge is payable upon demand.
Properties from passengers-For safety reasons the driver is the sole arbiter as to the carriage of passengers’ luggage and its storage. Luggage may only be carried in the seating area if it will fit safely. The operator will not accept liability for any damage to or loss of any property left on a vehicle by a passenger, or whilst on the vehicle. All articles of lost property recovered from a vehicle will be held at the operator’s base at which the vehicle is located for a period of one month. If requested, lost property can be mailed and the charges for this will be recoverable.
Complaints– In the event of the customer having any complaint in respect of the operator’s services the hirer should endeavor to seek a solution by seeking assistance from the driver or from the operator, as soon as practically possible. Complaints should then be made in writing or verbally to the operator within 14 days.
Animals– On a private hire no animal (other than Registered Assistance Dogs notified to the operator in advance) may be carried without the prior agreement of the operator.
Alcohol- No alcohol is permitted to be carried or consumed on the vehicle without the prior written consent of the operator. Where the hire is to a sporting event, no alcohol consumption will be permitted on the vehicle in any event and the hirer should be aware of the legal requirements relating to alcohol contained in the Sporting Events (Control of Alcohol) Act 1995. The hirer will indemnify the operator for any fines and any related costs, expenses or other losses incurred as a result of any breach of this Act by the passengers
Smoking– Smoking and the use of illegal substances is not permitted on the vehicle at any time.All bookings must be made 24 hours prior to the departure date and the time, if not booking must be made over the phone by dialing 01223 667 607.
Collection address- Must be in full, the first line of the address including house number house name building number or name, the flat number has to be clear and in full and an existing. Any special instruction to find the collection address must be noted down at the space provided on the form before making the payment or has to inform the operator via phone call or by email.
Destination address- Must be in full, the first line of the address including house number house name building number or name, the flat number has to be clear and in full and an existing. Any special instruction to find the collection address must be noted down at the space provided on the form before making the payment and make confirm the booking or has to inform the operator(CB22 Airport Cars) via phone call or by email.
Adding Additional stops to the journey- Driver will drive only from the collection address and destination address. The driver can decide what route is the most efficient for the Journey. Any alteration must be communicated to the Operator(CB22 Airport cars) and agreed to pay the additional amount of the fare.
For a valid booking, CB22 Airport Cars send a booking confirmation email or text to every booking made through the web or over the phone.
Waiting charge- waiting charges will start counting from the departure time as given on the booking form or agreed over the phone. This will not apply for airport pick up. For airport pick up, the first hour of waiting is free from the flight landing time shown on the official airport website. For the airport pick up there will be a waiting charge plus additional cost of the parking charging will be added to the fare. If running late, to avoid additional parking charges it has to be informed to the operator via the phone verbally as soon as the flight is landed not later than 15 minutes from landing. That means you still have to pay the waiting charges but not the additional cost of parking.
Waiting charge- £25 for an hour and this will be divided to calculate the price for minutes.
Changes to the booking- every change to the booking (any of the criteria pre-arranged eg;- collection address, date, time, number of passengers or suitcases, etc) must be informed to the operator over the phone or by email. If there is an additional charge it will be charged prior to the journey.